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Posted : Tuesday, July 30, 2024 08:07 PM
*Career opportunity (hiring now): Office Manager position at Ace Handyman Services Lowcountry*
*Our Company:*
Administrative professionals – are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding management & sales career? Join our TEAM at Ace Handyman Services! We are a local and national leader in the home and business improvement and repair services industry.
We focus on timely and high-quality work, and customer satisfaction with excellence and integrity.
We are proud to be part of the Ace Hardware family, which is one of the most admired and longest standing brands in America! We are looking for the right person to join our family at our locally owned and operated Ace Handyman Services Lowcountry! *Position Overview:* The Office Manager is the primary person who answers the phone to discuss our value-added services, prices, and availability for completing work at customer homes and businesses in Beaufort County.
Every effort to assist new and repeat customers in understanding how we work based on our customer service path is expected during each conversation.
Once a complete understanding has developed that we work by time plus materials, each customer is to be scheduled with a brief description of the type of work, the best craftsman for the job, and an exact date and time when the work is to be performed.
This information is accessible to the craftsman through our Service Titan software and direct communication by you, when necessary, before the craftsman goes to the job.
Every effort to support the craftsman in the field before, during, and after a project is to be made by you.
As the Office Manager, you will be the heartbeat of our operations, responsible for overseeing three critical functions: · *Customer Interaction and Scheduling: *Your friendly voice will be the first point of contact for our customers.
You’ll answer phones, discuss project details, book jobs, and address any concerns or scheduling issues that arise.
Meticulous attention to detail in correspondence, customer information, phone numbers, emails, and other communications essential to ensure seamless and satisfactory customer experiences.
· *Craftsman Interaction and Scheduling:* You’ll be the mastermind behind our craftsmen’s schedules, ensuring smooth coordination and resolving any scheduling conflicts that may arise.
A background with Service Titan scheduling software and a tech-savvy skill set is highly recommended for scheduling efficiency and maximizing our craftsman productivity.
· *Job Efficiency & Customer Satisfaction:* From invoicing customers to ensuring our customer service path is followed in our day-to-day operations by craftsmen for successful job completion and customer satisfaction, you’ll ensure our craftsmen are working efficiently and effectively.
Your positive attitude and attention to detail will be crucial to maintaining job efficiency and customer satisfaction, as well as managing invoices, payments, and marketing strategies.
*Requirements:* · Experience with Service Titan software is highly preferred, although training is provided.
A tech-savvy background and familiarity with other digital tools, systems, and social media will be advantageous.
· Proficiency in spreadsheets, typing, and other administrative tasks.
· Exceptional organizational skills, attention to detail, and the ability to multitask effectively.
· A positive attitude and coaching mindset with a commitment to ensuring our craftsmen understand and follow our customer service path consistently.
· Strong communication skills, patience, and a customer-centric approach · Work from our Hilton Head office at least 4 days per week *Benefits:* · Flexible scheduling, Monday through Friday 8:00am to 5:00pm – No nights or weekends! · Competitive pay ranging from $18 to $20 per hour for 40 hours per week · 3 PTO days to recharge and rejuvenate.
· 5 paid holidays to enjoy with family and friends.
· Cell Phone allowance · Performance-based bonuses to recognize your contributions.
· A supportive work environment where your work/life balance is important, and growth and development is encouraged.
*Experience: * We prefer at least 5 years of experience in an administrative role along with customer service and scheduling management over the phone.
Successful management of a small team of 3-5 individuals is a plus.
Construction knowledge and project management is beneficial but not required for this position.
*Build a rewarding career with an industry leader while providing a meaningful service to our community! Apply Now!* _Ace Handyman Services is a franchise network of independently Owned and Operated Franchises.
Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise.
All inquiries about employment at this franchise should be made directly to the franchise owner, and not Ace Handyman Services Corporate.
_ Job Type: Full-time Pay: $18.
00 - $20.
00 per hour Expected hours: 40 per week Benefits: * Flexible schedule * Paid time off Schedule: * Monday to Friday * No nights * No weekends Experience: * Customer service: 1 year (Preferred) Ability to Commute: * Hilton Head Island, SC 29926 (Required) Ability to Relocate: * Hilton Head Island, SC 29926: Relocate before starting work (Required) Work Location: In person
We focus on timely and high-quality work, and customer satisfaction with excellence and integrity.
We are proud to be part of the Ace Hardware family, which is one of the most admired and longest standing brands in America! We are looking for the right person to join our family at our locally owned and operated Ace Handyman Services Lowcountry! *Position Overview:* The Office Manager is the primary person who answers the phone to discuss our value-added services, prices, and availability for completing work at customer homes and businesses in Beaufort County.
Every effort to assist new and repeat customers in understanding how we work based on our customer service path is expected during each conversation.
Once a complete understanding has developed that we work by time plus materials, each customer is to be scheduled with a brief description of the type of work, the best craftsman for the job, and an exact date and time when the work is to be performed.
This information is accessible to the craftsman through our Service Titan software and direct communication by you, when necessary, before the craftsman goes to the job.
Every effort to support the craftsman in the field before, during, and after a project is to be made by you.
As the Office Manager, you will be the heartbeat of our operations, responsible for overseeing three critical functions: · *Customer Interaction and Scheduling: *Your friendly voice will be the first point of contact for our customers.
You’ll answer phones, discuss project details, book jobs, and address any concerns or scheduling issues that arise.
Meticulous attention to detail in correspondence, customer information, phone numbers, emails, and other communications essential to ensure seamless and satisfactory customer experiences.
· *Craftsman Interaction and Scheduling:* You’ll be the mastermind behind our craftsmen’s schedules, ensuring smooth coordination and resolving any scheduling conflicts that may arise.
A background with Service Titan scheduling software and a tech-savvy skill set is highly recommended for scheduling efficiency and maximizing our craftsman productivity.
· *Job Efficiency & Customer Satisfaction:* From invoicing customers to ensuring our customer service path is followed in our day-to-day operations by craftsmen for successful job completion and customer satisfaction, you’ll ensure our craftsmen are working efficiently and effectively.
Your positive attitude and attention to detail will be crucial to maintaining job efficiency and customer satisfaction, as well as managing invoices, payments, and marketing strategies.
*Requirements:* · Experience with Service Titan software is highly preferred, although training is provided.
A tech-savvy background and familiarity with other digital tools, systems, and social media will be advantageous.
· Proficiency in spreadsheets, typing, and other administrative tasks.
· Exceptional organizational skills, attention to detail, and the ability to multitask effectively.
· A positive attitude and coaching mindset with a commitment to ensuring our craftsmen understand and follow our customer service path consistently.
· Strong communication skills, patience, and a customer-centric approach · Work from our Hilton Head office at least 4 days per week *Benefits:* · Flexible scheduling, Monday through Friday 8:00am to 5:00pm – No nights or weekends! · Competitive pay ranging from $18 to $20 per hour for 40 hours per week · 3 PTO days to recharge and rejuvenate.
· 5 paid holidays to enjoy with family and friends.
· Cell Phone allowance · Performance-based bonuses to recognize your contributions.
· A supportive work environment where your work/life balance is important, and growth and development is encouraged.
*Experience: * We prefer at least 5 years of experience in an administrative role along with customer service and scheduling management over the phone.
Successful management of a small team of 3-5 individuals is a plus.
Construction knowledge and project management is beneficial but not required for this position.
*Build a rewarding career with an industry leader while providing a meaningful service to our community! Apply Now!* _Ace Handyman Services is a franchise network of independently Owned and Operated Franchises.
Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise.
All inquiries about employment at this franchise should be made directly to the franchise owner, and not Ace Handyman Services Corporate.
_ Job Type: Full-time Pay: $18.
00 - $20.
00 per hour Expected hours: 40 per week Benefits: * Flexible schedule * Paid time off Schedule: * Monday to Friday * No nights * No weekends Experience: * Customer service: 1 year (Preferred) Ability to Commute: * Hilton Head Island, SC 29926 (Required) Ability to Relocate: * Hilton Head Island, SC 29926: Relocate before starting work (Required) Work Location: In person
• Phone : NA
• Location : 6 Blue Jay Way, Hilton Head Island, SC
• Post ID: 9145920047
