Description:
Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Proficient with Google Suite applications including Gmail, Docs and Sheets
Communicate effectively in person or by using telecommunications with our Board of Directors (BOD), homeowners and fellow co-workers and generally enjoy working with a diverse clientele
Strong interpersonal, written and verbal communication skills required
Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change.
Strong decision-making, organizational and problem-solving skills
Support and provide efficient and timely communication to the Homeowner’s Association (HOA) Board of Directors (clients) needs, requests and action items.
Schedule, attend and facilitate Board of Directors meetings, annual meetings and special meetings as required.
Prepare all meeting material packets for all above mentioned meetings
Create the annual budget for Board review and approval
Obtain and negotiate all vendor contracts i.
e.
(landscaping, maintenance etc.
)
Ability to review, interpret and ensure compliance with HOA documentation
Ability to review, interpret and answer questions on Financial Documents
Assists clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues.
Document communications
Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA
Ability to research and obtain information to resolve homeowners’ needs
Conduct follow up on specific requests made to agent by home owners
Filing of Paperwork
Other tasks as assigned
Answer the telephones, and meeting and greeting incoming residents, guests, and vendors
Assist guests, residents, or vendors with access Package acceptance for the Clubhouse/Office area
Supervise administrative and maintenance staff where applicable
Supervise the on-site Work Order Process.
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Requirements:
Strong communication skills
Strong ability to multitask
Strong ability to pay attention to detail
Retain and recall a large amount of detailed information
Move quickly and efficiently through assigned workloads
Demonstrate the ability to manage time in order to maximize the maintenance of on-going client relationships
Conduct appropriate for Business atmosphere
To be able to clearly comprehend the information over telephone
Utilize general office equipment i.
e.
, telephone, fax, copy machine
Proper Grammar
Prior HOA experience a plus
Previous customer related experience required
General understanding of HOA documents helpful
Bi-lingual helpful
Job is intermittently sedentary, but requires mobility (i.
e.
, climb stairs) to assist with community announcements and placing resident packages in inventory
Requirements:
Education and Training:
High School Diploma
2-5 years related experience; or equivalent combination of education and experience
CMCA, AMS or PCAM Designation preferred
Adaptability:
Adapts to changing work demands.
Stays focused on own work when faced with challenges and/or difficulties.
Stays open to and learns from feedback.
Physical Activities
The following physical activities are necessary to perform one or more of the essential functions of this position.
Moves, lifts, carries supplies weighing less than 20 pounds without assistance.
Creates documents, reports, etc.
using a computer.
Ability to enter and locate information on a computer.
Visually verifies and/or reads information.
Sits for an extended period of time.
Must be physically present On-Site.
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