*Title- FSO Manager / DSS Manager / Field Service Manager / Desktop Support Manager / Market Manager*
*Location – Hilton Head , SC *
*Fulltime onsite role *
*Job description*
*Description-*
· Minimum 5 Years of Experience in IT Operations and Leadership Role
· Total of 10+ IT experience
· Good understanding of support processes and ability to manage and develop a team
· Experience in managing a team of Field Support engineers, IT Support engineers
· Experience on Vendor service management
· Excellent communication and co-operation skills
· Proactive and independent ways of working
· Fluent oral and written English
· ITIL knowledge, certificate is considered an advantage
· Good interpersonal skills and customer-oriented mindset
· Should be able to understand the IT Infrastructure, IT Change Management, Understanding of Network and Servers
· Should be able to work on Microsoft Office tools
*Roles & Responsibilities:*
· Provide IT operational expertise leveraging 1) global industry standards (e.
g.
: ITIL) and 2) ensuring Customer’s standards are followed
· Monitors service delivery performance and compliance with high focus on Employee Experience
· Has a deep understanding of:
o The Site: Infrastructure, IT Challenges, Network Layout, Critical Business Processes
o The Services: Who deliver What, Key Contacts
o The Employees: Type, Needs and Challenges
· Able to execute changes/IMACs along with the larger IT team
Applies a blend of subject matter, Customer environment and leadership expertise to solve simple and complex business IT operations issues
· Travel to sites in the cluster
· Work with the field services tech, field services site lead and off shore/onshore various technology teams to achieve end user wow experience
*Potential Candidate should have*
· Culture of “E2E Accountability” and E2E mindset through:
o Putting End users and Sites first
o “Boundary-free services” and strong collaboration with other suppliers
· One motto
o Only Site and Employee Experience matters
· Act First mentality
· Proactive vs.
reactive
· Walk the Floor
· Certification in Networking (CCNA) and Microsoft (MCSE) is preferred
· Graduation in IT or relevant experience
· Thorough knowledge of Ticketing tool (SNOW) is a must
· Must have exposure to working in a fast pace environment
· Must have exposure to various technologies like Data Centers, Networking, applications
· Must be a quick thinker
Job Type: Full-time
Benefits:
* 401(k)
* Dental insurance
* Health insurance
Schedule:
* 8 hour shift
* Monday to Friday
Work Location: In person
Whatsapp
