Are you ready to begin a career that allows you to use your skills to your full potential? That rewards outstanding performance and will take you as far as you drive and ambition wants to go? Do you want to work for an award-winning business that values exceptional customer service, as well as high-employee satisfaction? Then don’t look any further, because you’ve found just that with Garber Automotive Group.
*Who are we?*
We are a 3rd-generation family-owned business with over 23 franchised dealer brands at 24 different locations across 6 states, employing over 2,200 people.
Garber Automotive Group is listed #86 out of 150 largest dealer groups by Automotive News, with our dealership having been awarded the distinction of “Top 100 Dealers to Work For” in 2022.
We strive to create a dynamic work environment, where people enjoy coming to work and building their careers.
We recognize that the only unique asset a business has is its people, as only the best people make exceptional customer service happen.
Job Title: AUTOMOTIVE SERVICE DISPATCHER Reports to: Service Department Manager
Essential Job Duties:
The essential job duties referenced above are important for the job to be accomplished.
Other job duties may be required.
Through continued employment experience and dealership training:
· Determine most suitable technician to perform specific service work
· Act as a liaison for the dealerships’ service customers
· Greet all Customers in a timely and professional manner
· Write repair orders for service vehicles
· Create invoices
· Ensure shop flow is maximized
· Communicate with service advisors regarding vehicle status
· Answer incoming customer phone calls as needed
· Verify the Customer’s requests
· Document an agreed upon Promise Time for the completion of the service and ensure it is followed
· Ensure technicians stay on task and remain productive
· Ensure multipoint inspections are performed in a reasonable time frame
· Communicate with sales regarding deliveries, new and used inventory
· Review the completed Multi-Point Inspection with every customer during the service
· Reconcile all open repair orders by the end of each day
· During any down time, assist the main shop Service Advisors
· Update job knowledge by participating in educational opportunities; reading manufacturers' publications.
· Participate and keep up to date with on the job training and continuing education required by Manufacturers, Vendors and other outside sources as requested by Management.
Additional Skills:
Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management, CDK Experience Preferred, but not required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
· Working with and near moving/running mechanical parts
· Noise level in the work environment - moderate to above average
· Lifting – low to moderate
· Bending, reaching, pushing, pulling – moderate
Job Type: Full-time
Pay: $69,000.
00 - $100,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Paid time off
* Referral program
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed
Ability to Relocate:
* Bluffton, SC 29910: Relocate before starting work (Required)
Work Location: In person
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